A dad says he was left fuming after his holiday was cancelled only to go back on sale for £1,000 more the following day.
Leon Osman and his family had booked a trip with Jet2 from their home city of Newcastle to Side, Turkey, leaving on Thursday, October 21 this year.
The 39-year-old said he was shocked when he received an email from Jet2 on Tuesday telling him that his £2,475 holiday had been cancelled with no option to change dates.
His fiancée Kailee Thompson, 33, looked on the Jet2 website and discovered their family of five could book the same holiday leaving just a day later on Friday, October 22
But the day closer to the school half term holidays would cost £3,405, almost £200 more per person.
Leon told the Chronicle Live the reason they were given for not being able to change the dates was that there was a “significant change”.
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He claims that the airline said the family could change their dates to the following day but that they would have to pay the additional £1,000.
Jet2 has since honoured the new date for the original price of the holiday that was cancelled.
The call centre manager tweeted Jet2 on Tuesday, saying: “Shock horror… @jet2tweets have put the same holiday as ours on their website for the day after we were meant to go for nearly £1,000 more…
“Wonder why they cancelled ours with no option of moving.”
After not receiving a response from Jet2, the following day Leon tweeted the holiday provider again, saying: “I’ve seen @jet2tweets have been active from their account this morning.
“Just not to something like this? My issue needs sorting today.”
Leon said: “The rationale that they have tried to give is that it is a ‘significant change’ which is why they have cancelled it.
“A significant change to me would be no flights to Turkey or no flights that week.
“There are flights the day before and the day after our flight that has been cancelled.
“They even attempted to get my fiancée to move the date at the new price of almost £1,000 more which has been refused by us as we feel that following ABTA code of conduct this should be offered at no further cost to the customer.
“As you can imagine we are fuming.
“I checked the prices and flights on Tuesday night and they had gone up.”
Leon added: “I feel completely ignored to be honest.
“They haven’t responded to any messages and when we spoke to the contact centre we were told a manager will call back in 72 hours after we refused to pay the additional £1,000 for the holiday to move 24 hours.”
When contacted for a comment, a Jet2.com and Jet2holidays spokesman said: “We have since spoken to Mr Osman and are pleased to say the matter has been resolved.”