Double-jabbed Brits have complained they are waiting months to get the proof they are fully vaccinated to appear on their NHS app.
Frustrated fully vaccinated people face missing out on summer holidays abroad as they reportedly struggle to get the records updated.
The official jab records are being used as so-called ‘Covid passports’ for travel and people will be required to present their vaccine status on the app at nightclubs in England from September.
But some people’s jab records had failed to update – leaving them with no official proof of their vaccine status – due to ‘human error, the Telegraph reports.
Health officials told the newspaper the errors could be taking place when vaccine centre staff fail to press “save” after entering jab data or if a form was not filled in correctly.
Furious double-jabbed people said they were struggling to get officials to fix the problem as they frantically tried to get proof of their vaccine status ahead of summer travel.
Some told the newspaper they had been ‘fobbed off’ and left going around circles as they tried to figure how to get their jab records updated.
Dan Ciubotaru, a professor of mathematics at Oxford University of Oxford, told the Telegraph he had been waiting almost two years to visit his elderly dad in Romania, but it took a month to get his double-jabbed status to show up on his app.
He said his first dose had appeared on the app, but the second – which was administered at a different location – failed to show up.
He claimed it took multiple calls to his GP surgery and the 119 vaccination help service, emails and even resorting to threatening to book a third jab before his issue was fixed by his GP.
Prof Ciubotaru claimed officials and doctors appeared confused about how to fix the problem, and that his GP had tried to direct him to the ‘help’ function on the NHS app.
When he finally called his GP’s surgery saying he had no choice left but to book a third jab, he claims they asked him for patient “due to the large volume of similar requests we are receiving at the moment”.
“The GP had to do it in the end, but it’s been more difficult than I had imagined,” he said.
Andrew Harrold, 46, from Brighton, told the newspaper he still didn’t have proof he was double-jabbed despite repeatedly contacting health officials since he noticed the problem in May.
A fortnight ago his GP practice said the record had been updated and should display on his app within a week, but Mr Harrold said it has yet to show up.
He claimed 119 call centre staff, the NHS App helpline, NHS digital or his GP practise had all so far been unable to resolve the issue.
Mr Harrold said: “I’ll keep persevering but its a really hard system to navigate, and it risks excluding a lot of people from the return to normality.”
Affected people are reportedly being told to contact their GP to fix the issue.
But GPs have warned of delays to fixing the issue because they are reportedly receiving so many of the requests.
Proof of vaccination status is required for travel to amber list countries.
Fully vaccinated travellers now no longer need to quarantine upon return from amber list destinations, as long as they can provide proof of their double-jabbed status.
The change to travel rules kicked in on ‘Freedom Day’ Monday as remaining restrictions in England lifted.
Those without proof of their vaccination status could also face difficulty getting into venues.
Ministers have said proof of vaccine status will be required for nightclubs from September, in a bid to encourage young people to get the jab.
A Department of Health and Social Care spokesman told the Telegraph: “The information displayed is from national NHS systems and if a patient’s information is incorrect or missing they can contact their GP who will be able to update their record.”