A newlywed couple had their honeymoon “ruined” after the holiday company they’d arranged it through mixed up the booking.
Daniella and Benjamin Bushell were looking forward to jetting off to Greece last week, after getting married days earlier.
But they were left devastated after arriving at the airport and being told their flight had been cancelled weeks earlier.
The shocked couple, both 25 and from Kimberley, Nottinghamshire, hadn’t been told about the cancellation by Tui, the holiday company they’d booked their trip through, so hadn’t been able to make alternative plans.
Benjamin told Nottinghamshire Live : “When we went into the airport it was basically empty – no-one was there. So, we thought ‘this is weird’.
“We had to speak to another airline as Tui wasn’t there and we explained the situation to us. They told us there was no flights going to Greece. Then the woman checked the system and told us the flight had already been cancelled.”
The couple had planned to set off from East Midlands Airport to Rhodes in Greece for their honeymoon on Wednesday, July 14 after they wed on July 14.
But they were left shocked when they arrived at the airport to be told the flight had been cancelled on June 28.
Despite visiting a local branch of Tui shortly before to check no details had changed and to pick up their boarding passes, they hadn’t been told anything about the cancellation.
The pair had originally booked the holiday in August 2019 for June the following year, but then moved it a year later due to Covid.
They planned their wedding with the holiday in mind, knowing they could use it as their honeymoon – they were initially due to get married in May but moved it to July because of the pre-booked trip abroad.
They were previously told at the Eastwood branch that there was a ‘system error’ and so they should pick up their boarding passes at East Midlands Airport.
But they weren’t notified that anything was wrong.
“We didn’t get an email, a call or anything telling us,” Benjamin explained.
“We were expecting back in June to get something like a phone call explaining what amber status meant so we could decide what to do. We were more than happy to move it.”
Daniella added: “If they’d have cancelled it and let us know last week, we could have planned something else. But there is nowhere we can go, everywhere is completely booked. We now have ten days sat at home.
“We are not going to be flying with Tui again. I don’t want people to think we are angry just because we couldn’t go on holiday, it’s because they didn’t give us any opportunity to make any other plans.”
The couple said they don’t blame the staff at the Eastwood branch for what has happened, but are upset with the company for their poor communication throughout the ordeal.
“They have ruined everything for us,” Daniella continued.
“And TUI head office didn’t seem interested in us missing everything. We don’t go on holiday every year because we can’t afford it, so this was our treat and now it’s going to be four years since having a holiday. We had saved up for it.”
TUI has apologised to the couple and say they are in touch about a gesture of goodwill.
A Tui Spokesperson said: “We’re very sorry we didn’t advise Mr and Mrs Bushell about the cancellation of their holiday.
“This should not have happened, and we understand how upsetting their experience must have been. We’re in touch with the couple and hope they will accept our gesture of goodwill along with our sincere apologies.”